What Is the CORT Personal Service Guarantee?

CORT Personal Service Guarantee Logo

When it comes to furniture rental for apartments, it's important to work with a company that values quality—not just for furnishings, but for service as well. That's why CORT Furniture Rental has the CORT Personal Service Guarantee. CORT believes that customers deserve a high-quality renting experience from start to finish. After all, furnishing your apartment shouldn't be a hassle—that's why CORT helps make it easy. There are four main ways that CORT upholds a commitment to excellence: satisfaction, promptness, confidence, and quality. Together, they add up to a guarantee that ensures you get exactly what you need out of your furniture rental experience.

The Four Commitments of the CORT Personal Service Guarantee

1. Satisfaction

Unhappy with the furniture you receive? CORT promises that within seven days after delivery of your furniture, you can exchange it within two business days if you are dissatisfied with the condition of the item(s).

2. Promptness

CORT values its clients' time and understands that when it comes to furnishing a home, being punctual is a must. That's why part of the guarantee includes a promise that drivers will arrive to deliver and pick up furnishings on the set date.

3. Confidence

If you need a furniture substitution, you don't have to worry about swapping an item out for something substandard. CORT guarantees that the replacement item will be of equal or greater value. Plus, once your original selection is back in stock, you have the option of exchanging your replacement for the original for free.

4. Quality

The condition of your furnishings is always a top priority to CORT. When furniture arrives at your home, it will be clean, undamaged, and in a condition comparable to the furniture on display in a CORT Rental Showroom.

How to Get Started

To learn more, view all of CORT's services and find a CORT Rental Showroom near you today.

Additional Resources

15 Tips for Apartment Hurricane Preparedness
Hurricanes can be devastating for you and your apartment. Here are 15 tips for apartment hurricane preparedness to help you stay safe, with ApartmentSearch.
4 Apartment Mold Symptoms That Should Worry You
Your apartment should be the place that refreshes your body and mind after a long day, not a place that makes you cough, sneeze, and wish you were somewhere else. Follow along as we outline the top apartment mold symptoms and the steps to take if you believe you're dealing with a mold problem.
Apartment Fire Safety 101: What to Do Before & After
Don't find yourself without the right information in an emergency like an apartment fire. Learn how to prepare, prevent, and act after an apartment fire.
Apartment Parking Safety & Etiquette Tips
Don’t let apartment parking ruin your day! Read these quick tips and tricks from ApartmentSearch to stay safe and stay respectful in the parking lot.
Apartment Rental Application Process
Don’t sweat the apartment rental application process. Follow these pointers and get the apartment of your dreams, with ApartmentSearch.
Apartment Safety and Security
Feel safe in your own apartment by following these tips on apartment safety and security from ApartmentSearch.
Show More
A Beginner’s Guide to Exploring New York City
Moving to New York City? Here’s our quick and easy guide to living, getting around, and having fun in the heart of the empire state.
A Beginner’s Guide to Oklahoma City, OK
Moving to Oklahoma City? Use our quick and easy guide to living, getting around, and having fun in this southern metropolis.
A Beginner’s Guide To Philadelphia, PA
Moving to Philadelphia? Use our quick and easy guide to living, getting around, and having fun in this historic city.
A Beginner’s Guide To Phoenix, AZ
Moving to Phoenix, AZ? Use our quick and easy guide to living, getting around, and having fun in this event-filled city.
A Beginner’s Guide to Pittsburgh, PA
Moving to Pittsburgh, PA? Use our quick and easy guide to finding an apartment, getting around, and having fun in this historic city.
Advice for Moving to Sacramento, California
Take the stress out of moving to Sacramento with this helpful moving guide. Get tips for renting an apartment in Sacramento, enjoying the city and more!
Show More
5 Tips for Moving Apartments with Kids
Moving apartments can be hectic and exhausting. Add kids to the process and you’ve officially got a zoo on your hands. Make your big move as painless as possible with these FIVE tips for moving with kids, from ApartmentSearch!
A Guide to Apartment Lease Types
Don't know what type of apartment lease you need? ApartmentSearch goes over the different types of apartment leases to help you decide.
Apartment vs House: Which Should I Rent?
If you’re weighing the pros and cons of apartments vs. houses, ApartmentSearch can help! We'll walk you through the pros and cons of renting a house or apartment when it comes to cost, maintenance, flexibility, amenities, and lifestyle so that you can make the best choice for you.
Checklist for Moving to Another Country
Moving internationally? From figuring out furniture to getting health insurance, here's what you need to know to make your move as simple as possible.
Choose the Best Movers
It doesn’t matter if you’re moving for the first time or hopefully the last; if you don’t plan accordingly, relocation can be a logistical nightmare.
For Renters: Tenant Rights & Natural Disasters
What rights do tenants have after a natural disaster like a hurricane or flood? Find out if you're still responsible for paying rent, how renters insurance comes into play, and how you can make your next best move (aka find an apartment) with help from ApartmentSearch.
Show More

More Like This

Apartment Staging Tips
Staging a model apartment for renters to tour? Use our quick and easy guide to home staging for potential new tenants.
Student Furniture Rental
Want to outfit your new ApartmentSearch apartment with stylish, affordable furniture? Learn more about CORT’s rental furniture options.
The Benefits of CORT Furniture Rental for Military Members
Are you a military service member moving to a new home? CORT Furniture Rental is easy & convenient. Learn more!
Why Rent Furniture Instead of Buying New?
"What's the advantage of furniture rental vs. buying new? Here are some situations in which renting furniture may make more sense for you.